At Ploppz, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and that’s why we’ve made our return and refund process simple and transparent.
Return Window
You may request a return within 7 days from the date of delivery. After 7 days, unfortunately, we cannot offer a refund or replacement.
Eligibility for Return
To qualify for a return, the item must meet the following criteria:
- The product must be unused and in the same condition you received it.
- It must be returned in its original packaging, with tags and labels intact.
Returns are accepted only for the following reasons:
- You received a defective or damaged product
- You received the wrong product
- You received a different size or design than what was ordered
Note : We do not accept returns for reasons like change of mind, dislike of the design, or sizing issues if the correct size was delivered.
Return Shipping
- Customers are responsible for shipping the product back to us in case of returns.
- Please use a reliable courier service and share the tracking details with our support team.
- The return address will be shared upon approval of your return request.
Refund & Replacement Process
- Once we receive your returned item and inspect it, we will notify you of the status.
- If approved for a genuine issue, you’ll receive a full refund to your original payment method within 5–7 business days.
- If you prefer, we can also offer a free replacement for the same product.
Non-Returnable Items
The following items are non-returnable:
- Products purchased under sale, discounts, or special offers (unless damaged/defective)
- Limited edition Labubu toys, once opened or used
- Products returned without original tags, packaging, or proof of purchase
How to Initiate a Return
- Email us at support@ploppz.com with your order ID and reason for return
- Attach images/videos of the product if it is damaged, defective, or incorrect
- Our team will verify and guide you with the return steps
Need Assistance?
We’re always here to help.
For any return-related queries,
- contact us at:
support@ploppz.com
